IT INITIATIVES

IT Initiatives of A.P.S.R.T.C.

APSRTC has been a pioneer in implementation I.T. in the state of Andhra Pradesh. Implementation and effective use of IT has helped APSRTC in:- Providing better Services to Passengers Reduction of passengers' waiting time at the time of ticketing & issue of bus passes. Effective Managerial Controls. Reduction in waiting time of conductors at the counters. Effective Maintenance Management of Vehicles. Faster communication of information. Better inventory control. Standardization and simplification. Effective Transfer Pricing and better Inter-Unit transactions. Better Service to the Employees in Welfare schemes.

On line Ticketing Counter

The bus passes being issued through counter at Rathifile Bus Station.

Web camera connected to the computer system facilitating easy issue of bus passes
Major Areas of IT Applications
Operations
OLTAS-Online Ticket Accounting System TIMs - Ticket Issuing Machines PMS - Personnel Management System OPRS - Online Passenger Reservation System PAAS - Pass Automation and Accountal System. Implemented at Vijayawada, Visakhapatnam and Twin Cities.
Maintenance : VEMAS - Vehicle Maintenance & Testing system.
Inventory Management System: STOINS -Stores Inventory System. OLIMS - Online Inventory Management System.
Computer Aided Design Systems: CIVIL- CAD Work Stations. MIS - Management Information Systems.
Accounts: PRS - Pay Roll System. PFAS - PF Accounting System , RM - Cobol -85 with Unix enviroment in House. FACTIS- Financial Accounting Information System.
Welfare: SRBS (Staff Retirement Benefit Scheme) FoxBase + under Unix Multiuser environment. SBT (Staff Benevolent Thrift Fund) SCO - FoxBase + under SCO Unix Multiuser environment. CCS (Employees' Cooperative Credit & Thrift Society)
Platforms: Unix/Linux Operating System , Network systems, DOS/Windows , CAD Work Stations, Computerized Vehicle Testing Equipment
Software Used : COBOL , Pro *C, FOX BASE, FOX PRO, VISUAL BASIC 5/6, ORACLE 7.X, Oracle 8g/10g.
Advance-cum-current tickets are issued through computer at the following Bus Stations. (Click here to see the list)
Online Passenger Reservation System : Booking facility through web interface is provided at various Reservation Centers that facilitates ticket issue on 'Any-where to Any-where basis'. The Online Passenger Reservation System (OPRS) is implemented at 117 Bus Stations throughout the Corporation with about 6000 services and 1600 ATB Agents (500 Pre-printed + 1100 Paper ticket). The following features are provided through OPRS project: Ticket Booking Modes – Agents, Bus Stations Counters, e-Ticketing, IVRS Ticketing. 1600+ agents spread across AP, Chennai, Shirdi, Goa, Mumbai, Pune, Orissa etc. Planning to increase the existing agents from 1600 to 5000 by liberalising the rules imposed on agents by replacing the existing pre-printed tickets with white paper based tickets and allowing SMS also as a valid travel document. Various Payment Options like Credit Card, Debit Card and Net Banking for e-Ticketing. Wait Listing Option for all types of buses – First of its kind in STUs across India. Paper Less Travel – Passengers can travel showing the ticket SMS instead of carrying Hardcopy. This is an APSRTC initiative to encourage the "GO GREEN" concept. Dinner On Board for high end A.C. buses – First of its kind in STUs across India. Passengers can order the food they like from the menu while booking the tickets itself. Connecting to the customers through social media like Facebook/Twitter. Have a dedicated team to maintain and reply to customer queries. Live Chat to address the problems for online customers. Benefits to Passengers from OPRS: Information available on fingertips. Ability to book tickets sitting at home using Credit/Debit Cards & Net Banking. Option to Purchase Waitlisted Tickets. Can book tickets anywhere to anywhere Ability to pay in cash,credit card Avail Value Added Services like Accommodation and Dinner On Board etc., Central Call Center: Unique one of its kind service in all STUs with a Toll Free number i.e., 1800 200 4599. Established to handle the customer grievances through a centralized system. Currently Handling 3000+ calls/ 300 live chats, 200 emails per day. Addressing the Complaints pertaining to the services, behavior of the crew, bus stations and punctuality of the services. Plays a key role in arranging the immediate relief to the passengers in case of breakdown of vehicles. Addressing passenger grievances related to the credit and debit card transactions. Enquiries with related to the availability of the services and seats for online ticketing. Enquiries regarding the usage of the OPRS. Enquiry about the Boarding Points. Feedback related to the APSRTC services and other facilities. Gives customers the freedom to call and get necessary information 24x7. Can book the ticket over the IVRS (Interactive Voice Response System).
Corporate office network and Intranet :

Corporate Office Networking: A well established LAN is provided in the Corporate Office located in RTC X roads, Hyderabad and is protected with Anti Virus. A paperless office is the aim of networking. Similarly, this office is connected with MGBS and JBS, the two major Bus Stations in the twin cities, Bus Body Building Workshop at Miyapur and Hospital at Tarnaka in Hyderabad through a fibre cable, besides being connected to all the Zonal and Regional offices and Depots through APSWAN network.
Attendance Monitoring System : Electronic Attendance Monitoring System is introduced in APSRTC with an aim to Automate Muster Rolls of the employees. Initially e-AMS is introduced in Corporate Office on 3rd April 2003. In this system each employee is provided with a Contact less Smart Card , which must be flashed before the Reader, so that the Attendance of the employee will be updated automatically in the system with the time and the date. As part of the first phase, four Contactless Smart Card Readers are installed at Head Office and they have been running smoothly since 15.4.2003. Network protocol : TCP/IP LAN Computer Supported: Apple Macintosh, Operating Systems : Windows 9X, NT, Unix (In built Web Server available)
Ticket Issuing Machines (TIMs) : Ticket Issuing Machines (TIM's) were introduced in APSRTC in May 2000. The main aim of introducing TIMs is to issue tickets even after completion of ground booking and to pick up more no. of passengers en-route. Also with a view that the Management can derive information on various fronts like punctuality analysis, travel patterns of the public, economic viability of service, saving of stationery and generate MIS reports from the database. Similarly the crew will be benefited by issuing a single ticket to a group of passengers, avoiding of ticket punching and S.R. closing, instantaneous remittance of reports.
Pass Automation & Accountal System (PAAS) Project: This Project is developed in three tier architecture using Oracle as back end (database) and Dotnet as front end. 33 types of passes are being issued through 53 centers in Hyderabad City Region. Bus passes are issued from 8.00 A.M. to 8.00 P.M. on week days, 9.00 A.M. to 3.00 P.M. on Sundays and Holidays. Citizens can take pass at any center in Hyderabad and can renew at any center.
Computer Training: All the 6 Zonal Staff Training Colleges and the Training Academy are provided with full fledged computer systems for imparting training to System supervisors on application software and system administration of operating systems. Regional/ Zonal core group supervisors are trained on latest developments and software maintenance. Assistant Depot clerks of the depots are trained on the day to day activities to be carried out on the application software and operating system. For advanced courses, all the categories who are using computers are trained at reputed Training Institutes.
Achievements in Computerization : All 202 Depots(100%) have been computerized. Highest number of Bus Stations computerized for passenger reservations. 100% computerization of pay rolls and P. F. accounting for all the employees. Complete on-line inventory management in seven Zonal/one Regional Stores and a Bus Body Building Workshop Stores. Design of bus body designs using CAD workstations. Design of Civil engineering infrastructure using CAD and STAAD software packages. Computerized MIS for Depots / Divisions/ Regions/ Corporate office . Computerized vehicle-testing machine in use to check effectiveness of braking, steering, lighting and exhaust systems. All Regional Offices and Depots are connected to APSWAN. Computer controlled platform announcement system and electronic display boards at Mahatma Gandhi Bus Station, Hyderabad. Computerized On-line Bus Pass System implemented in Twin Cities. Ticket Issuing Machines (TIMs) introduced in over 1600 buses.

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